Forum Discussion

Community Manager

Re: Sorry. We have encountered a technical problem. Please try again later

I see, thanks for checking.

Can you try setting up your PC to start in a Clean Boot to see if that helps? If there is something else running on the PC that may be blocking the game from launching, that could help to get around it.

For more details on how to set up a Clean Boot visit the EA Help website. Let me know if that helps once you are able to try it out. Thanks again.

/Kent

2 Replies

OKARINNo001_JP
5 years ago
I tried to start with a clean boot, but couldn't log in.
I tried to log in by entering my email address, but I was able to log in when I entered my ID.
I’m going to play with this for the time being
Thank you for your reply.
EA_Kent
Community Manager
5 years ago
@OKARINNo001_JP

Ah, I see. Thanks for letting me know!

It sounds like this could actually be an account-related issue if it's only happening when you try logging in with your email address. When you have a chance I would recommend getting in touch with the EA Help team so they can take a look. If there is an account issue they should be able to see it.

For more details on how to create a case with them check out the EA Help website. If you prefer you can also speak with them over Twitter or Facebook instead.

/Kent