Forum Discussion

OKARINNo001_JP's avatar
OKARINNo001_JP
5 years ago
Solved

Sorry. We have encountered a technical problem. Please try again later

I cannot log in even if I enter my email address and password on the ORIGIN login screen. "Sorry. We have encountered a technical problem. Please try again later." How can I log in? I tried resetti...
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    @OKARINNo001_JP 

    Ah, I see. Thanks for letting me know!

    It sounds like this could actually be an account-related issue if it's only happening when you try logging in with your email address. When you have a chance I would recommend getting in touch with the EA Help team so they can take a look. If there is an account issue they should be able to see it. 

    For more details on how to create a case with them check out the EA Help website. If you prefer you can also speak with them over Twitter or Facebook instead. 

    /Kent

OKARINNo001_JP's avatar
OKARINNo001_JP
5 years ago

I tried to start with a clean boot, but couldn't log in.

I tried to log in by entering my email address, but I was able to log in when I entered my ID.

I’m going to play with this for the time being

Thank you for your reply.

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

@OKARINNo001_JP 

Ah, I see. Thanks for letting me know!

It sounds like this could actually be an account-related issue if it's only happening when you try logging in with your email address. When you have a chance I would recommend getting in touch with the EA Help team so they can take a look. If there is an account issue they should be able to see it. 

For more details on how to create a case with them check out the EA Help website. If you prefer you can also speak with them over Twitter or Facebook instead. 

/Kent

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.38,033 PostsLatest Activity: 6 minutes ago