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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
4 years ago

Re: Stuck in Matchmaking- Cannot get into ANY match

Right @Kevinsk1r, I was just making sure you weren't using a VPN separately, thanks for clarifying.

Which location do you normally connect to on the initial login screen?

As you're mentioning not even seeing Control again (it is back for the current event) or loading the store, this is sounding like you may be stuck on an older version of the client perhaps.

I'd try clearing your cache with these steps to see if that picks up any additional updates that may have been missed earlier.

That has steps for both Origin and the EA app, though if those don't do the trick the next thing to try would be that full reinstallation. In Origin you're able to right-click the game tile to run the repair tool, though this isn't available in the EA app currently and you're left with the full uninstall/reinstall at the moment.

2 Replies

  • Kevinsk1r's avatar
    Kevinsk1r
    Not applicable
    4 years ago

    You are wonderful!

    Looks like my client got stuck in a weird loop and did not fully update.  Going through with this link (https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/)  and clearing the cache in the EA launcher did the trick.  It re-opened and downloaded the update, and I got in, can see the store and Control, and played a match.  Thank you so much Mako!  Have a great rest of your day.

    -Kevin

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Kevinsk1r 

    Excellent, that's great to hear, thanks for dropping back in with the update!

    Glad you were able to get back in, enjoy the event! 🥳

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