Re: Unable to connect to ea server on PS4 Apex legends

@DarkThunder2579 

If we can bypass the wifi connection that will allow us to eliminate any potential signal interference as a possible cause of the issues you've been seeing. If you have a way of connecting your PS4 to the internet with a LAN cable instead of wifi can you give that a try? 

Please let me know how that goes if you can give it a shot. Thanks!

/Kent

That hasn’t worked either :/

@DarkThunder2579 

Do you have any other consoles connected to the same network you're currently using? 

/Kent

Just another Xbox 

@DarkThunder2579 

Gotcha. If there's more than one Xbox on the network it could be an IP address conflict. Can you try setting a static IP address for the consoles to test and see if that helps at all? The Port Forward website has step-by-step instructions on how you can set that up. 

If you're able to give that a try please let me know how it goes. Thanks again!

/Kent

Thanks for trying to help me but I’m just gonna leave it for the time being 

If we have a PC and a PS4 on the same network, we wouldn't be able to port forward if we want to play apex together, correct? the way I understand it, is port forwarding only works for one or the other?

@TheMindWraith 

You should be able to open ports for multiple devices on your network. The way you configure the ports can vary depending on your network hardware. The Port Forward website has a large list of modems and routers from different manufacturers, so if you can find your particular model on the site they should have step-by-step instructions. 

/Kent

I’m trying it one more time man have you got anymore solutions you think will work if not I’m just gonna have to get rid of Apex permanently 

@DarkThunder2579 

Were you able to try opening the ports or setting a static IP for your console? 

/Kent

Nope nothing has worked 😔

@DarkThunder2579 

Got it, thanks!

Do you have access to a mobile hotspot? If so, can you try using it to connect to Apex Legends to test and see if it lets you sign in? That way we can check to see if the same thing happens on a different network. 

Let me know what you find out if you're able to give that a try. Thanks again!

/Kent

Still no luck 

@DarkThunder2579 

Got it, thank you for testing that. Do you have any other accounts you could use to try signing into Apex Legends? I'm curious if this is only happening with a specific account. If you're able to try signing into any other accounts please let me know what you find out. 

/Kent

So I tried it awhile back with two different accounts and haven’t had any luck 

@DarkThunder2579 

I see, thanks!

Do you have access to a PC on the same network as your PS4? If so, could you try running a UO Trace when you have the chance? That should give us a more detailed look at the connection between your home network and the servers, so if there's anything happening in between we might be able to spot it. 

You can find more details on how to run a UO Trace at the EA Help website. Look for the section in that article titled How to run a UOTrace. Once you have the results please send them to me in a direct message. 

/Kent