Forum Discussion

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

Re: "Unable to connect to EA servers", No data centers

Hi @pajoco98 Can you try the following steps if you haven't so far and then check if this continues?

 

  • Run the System File Checker tool then Check for Windows and GPU updates    
  • Clean Boot  your PC, then launch only your client then Apex
  • Disable Origin in-game overlay and any other running overlays 
  • Check your internet equipment for any settings that handle network traffic that may be interfering

If you continue running into issues would it be possible to make a new local admin and see if it happens on that account as well?

9 Replies

  • pajoco98's avatar
    pajoco98
    4 years ago

    Hey @EA_Illium  ! Thanks for the suggestions.

    • I've run the system file checker tool before, and did so again, and I've already made sure my GPU and Windows are up-to-date as of yesterday.
    • Did the clean boot, and only launched Apex, but no luck.
    • I've tried disabling Origin in-game, but no luck there either.
    • I went over my router trying to figure out what could be causing issue, and tried a lot, and I restarted both my router and fiber box, just in-case, but nothing.

    I also tried making a new local admin, but there was no change. If you've got anything else to suggest, or hypothesize, please do.

  • pajoco98's avatar
    pajoco98
    4 years ago

    Yeah @EA_Illium 

    I've attached it to this message. I'm eager to hear what they might have to say.

    I just got full body tracking for VR, but I realize I can't use it because one of my controllers is being replaced, so I'm a little bummed today lol.

  • Hey @EA_Illium , just wanted to check to see if you heard anything back yet from the team about my issue. Thanks.

  • Have the same problem. After the update for Season 13, i cant connect to any servers, until after around 20-25 minutes I get a server I can log into. I also get "downloading 408" after 10 minutes as well. Not sure what to do to fix on my end.

  • I've discovered that my laptop (wireless) can run Apex fine, no connection issue, so the problem lies within my desktop (wired).

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago
    @pajoco98 wanted to see if anything with the event that just launched? If not is there anything running on your desktop that is not on your laptop?

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.37,888 PostsLatest Activity: 26 minutes ago