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Re: What to do if your Apex Legends account got banned or suspended

      The reason is that my APEX account was banned by the anti-cheat system while I was using a game network optimization software, even though it a legitimate ban. After about half a year of appealing and searching for solutions, I obtained my Request.zip match data and other files from the APEX Data Protection Officer, but seemed to just end my appeal there. I tried to contact the DPC, but I was rejected due to my nationality. Every time I appeal, I never get a clear response me what to do; instead, I am repeatedly rejected with template-like replies. I play many games, such as CS2 and WORLD of TANKS BLITZ, and their service actually helps solve problems, but APEX just makes me anxious. People in my country all think APEX is a great game, but the customer service and anti-cheat system are, and the facts prove it. I have persisted for so long without a clear or human response. Now I have run out of appeal attempts. Every time I appeal, I am sincere, I still cannot get a response from a real person. I <removed> just want to enjoy the charm of the game, I am now requesting another chance to appeal. I just want a clear answer.😟

[CM - Removed personal information]

4 Replies

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  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hey FIV36​,

    It sounds like you've already gone through the appeals process multiple times already among other things. However, if the Terms of Service team has completed multiple reviews to the point where your account is no longer able to create additional appeals, that would be final. 

    I'm afraid we cannot make any changes to this for you on the forums, whether that's reviewing this, changing any account status, or allowing additional appeals. That is up to the Terms of Service team as they're the ones able to review the records and activity of what took place. If they've declined to remove a penalty after multiple appeals there would not be a different option to try, sorry to say.

  • FIV36's avatar
    FIV36
    New Rookie
    1 month ago

    But they don't seem to have conducted any manual review; if a game's manual anti-cheat can't even detect cheating, the game probably wont last; also, if I am rejected or looked down upon because of my nationality, I have legitimate means to protect my rights.😪

  • FIV36's avatar
    FIV36
    New Rookie
    1 month ago

    Hello, I would like to ask you to teach me how to resolve an accidental ban.I have actually been looking for solutions, trying, and attempting fix it on the forum, but it really hasn't worked, so I found you. I understand this is not the place to resolve a ban, but I want to find ways to contact the right people, please help me.😘

  • FIV36 wrote:

    Hello, I would like to ask you to teach me how to resolve an accidental ban.I have actually been looking for solutions, trying, and attempting fix it on the forum, but it really hasn't worked, so I found you. I understand this is not the place to resolve a ban, but I want to find ways to contact the right people, please help me.😘

    FIV36​ You'd want to reach out to the EA TOS Team:

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