Re: Why is there still a problem with coins on xbox?
As far I'm aware, this could be anything from the bank taking a long time to move over the money to the company or the microsoft store encounters issues with processing certain purchases.
Pretty much anything could be the cause, in this case it doesn't have to be Respawn/EA themselves.
EIther way, if you're not getting your items after 24 hours have passed, best to just contact support: https://help.ea.com/en/contact-us/
Make sure to also include a proof of purchase: https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/