Forum Discussion
9 Replies
- EA_Mako3 years ago
Community Manager
Hi @Itzphoeeniix,
That certainly shouldn't be happening, are you logged into the same EA account with each?
If you're banned on a certain platform, that won't be merged regardless of whether your PC account was played on Steam or the EA app.
In the case of a banned Steam account, you won't be able to replace that with a new one as each EA account can only have one account of each platform linked over its lifetime. Final thing, so when i found out about cross progression, i went to link a steam account to my EA account, this current EA account is not banned on steam, but i accidentally linked the banned steam account and i want to link my non banned steam account, this whole "one link per lifetime" is very restriciting and unforgiving for people, if i created a support ticket could i possibly get it unlinked so i can link my correct steam account? or will you guys just say no because you would like people to spend more money on seperate accounts in the long run
- EA_Mako3 years ago
Community Manager
Hi @Itzphoeeniix,
I'm afraid we aren't able to help get around bans, which would include unlinking a banned account to allow a new one to be linked.
This wouldn't be something support can assist with, sorry. Not even if the wrong account was linked? You guys dont believe in second chances? i was a kid when i got banned because i made a stupid choice and now that i have spent over 4k$ on your game on my xbox, you wont allow me to bring it to pc and spend even more on the same account Because the WRONG steam account was linked? THIS ea account that i am currently on has never recieved an account ban on any platform, ive had communication ban but not account ban, the steam account has been banned for a long time at this point, support and ea should be alittle more forgiving than forcing people into a LIFETIME link
- EA_Mako3 years ago
Community Manager
Hi @Itzphoeeniix,
Feel free to reach out to support to speak with them further.
https://help.ea.com/en/help/faq/using-ea-help/
Generally speaking, as you control the account information, it is your responsibility to make sure it's used in a manner that abides by our User Agreement, regardless of how long ago it was set up.
We wouldn't be able to make any changes to this decision here, but you're welcome to see if support has any other options for you. - TheDankster113 years agoNew Novice
is there any ways just to get rid of my banned pc account I have no idea what I even got banned for on it didn’t even play much on that account I have 150k kills on Xbox and now I can’t switch my Xbox account over to pc cause my pc account got banned for no reason I’ve tried to despite it before and ask why my pc was even banned for and I just get a automated response not even answering my question sucks because I love apex so much and now I can’t even move my Xbox account over to pc cause the pc account that I is linked with my Xbox account is banned for no apparent reason and I’m guessing it’s a permanent ban cause it’s been like that for so long .
- EA_Mako3 years ago
Community Manager
Hi @TheDankster11,
Banned accounts cannot be unlinked or removed, so having the penalty removed via an appeal with our Terms of Service team would be the only option.
If they've already reviewed the situation multiple times and declined to remove the penalty, there won't be an option to get that account unlinked. would i be able to merge two XBOX accounts together? i have my account and my wifes account both on xbox, but im no longer going to be playing the game, so would i be able to merge mine with hers
Separate accounts cannot be merged.
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