Request for Manual Review – Apex Legends Ban / Compromised Account

Hello EA Terms of Service Team,

I respectfully request a manual review of my Apex Legends ban. My account was compromised before the ban. I reported the compromise to EA Support under Case #250587406 on July 13, 2026. The attacker changed my email and took control of the account. EA Support helped me recover it on July 19. Two days later, on July 21, my account was permanently banned for cheating.

I have never used cheats or unauthorized software. I believe the activity that triggered the ban occurred while the attacker controlled my account.

Please review Case #250587406 alongside my login/IP history, devices, and gameplay activity during the compromise. The fact that I reported the compromise BEFORE the ban should be verifiable through EA’s records.

I understand the importance of preventing cheating, but I am asking that I not be punished for actions performed by someone who stole my account. Please escalate this for a genuine manual review and reconsider the ban.

Thank you.