Request to Recover My EA Account and Lost Game Progress

Dear EA Support Team,

I am writing to request your assistance with an issue involving my EA account, which has resulted in the apparent loss of all my game progress and in-game items.

Steam ID: 76561199378763283

In July 2025, my original email domain became unavailable, preventing me from receiving EA verification codes and accessing my account.

To resolve this issue, I purchased the expired domain for one year and recreated my original email address. After successfully regaining access to my EA account, I changed the registered email address to my personal Gmail account to avoid similar problems.

However, in September 2026, the domain expired again, and I encountered another login issue when accessing my EA account through Steam.

When I logged in using my updated Gmail address, I discovered that all my previous game progress and in-game items were missing. My account appeared to have been reset to Level 1.

I have spent more than 700 hours playing on my Steam account and accumulated many valuable in-game items.

I sincerely request that EA Support investigate the following issues:

First, verify which EA account was originally linked to my Steam account.

Second, review my EA account's email change history and investigate whether my Steam account has been linked to a different EA account.

Third, help me regain access to my original account and recover my previous game progress, level, and in-game items.

I am the legitimate owner of the account and can provide screenshots, purchase records, or other evidence to verify my ownership.Thank you very much for your assistance. I sincerely hope you can help me recover my account.