Ridiculous Customer Service..

Hi Toroasesinox​ ,

I am so sorry to hear about the deeply frustrating experience you've had with your missing Apex Coins, as well as the trouble getting through to our support channels.

First, thank you for testing a direct purchase through the EA App. That piece of information confirms that your overall EA Account is working properly and isolates the problem to a synchronization delay with your Steam transaction.

Please check out our official Apex Legends Missing Content Guide for specific steps and policies regarding stuck purchases.

If our help site is blocking you from submitting the webform or the submission button is not responding, that issue is almost always caused by a temporary browser script conflict or conflicting extensions. Please try these specific steps to bypass that site glitch:

1. Use an Incognito or Private browsing window
   This is the single most effective way to bypass form submission errors, as it opens a completely clean session without interference from stored cookies.
2. Temporarily disable Ad-blockers or privacy extensions
   Ad-blockers (like uBlock Origin or Privacy Badger) often block the scripts required to render the final ticket submission button on EA Help.
3. Clear your browser cache and cookies
   If an incognito tab doesn't load the form, clearing your browser's cached files will wipe out the corrupted session tokens.
4. Try a different browser or your mobile phone
   Switching to another browser (like Chrome, Firefox, or Edge) or simply opening the link on your mobile phone's browser often submits without issue.

Once you have opened a private window or switched browsers, please access our direct webform to submit your case.

Please take a clear screenshot of your Steam purchase receipt showing the Transaction ID and date, and attach it to your case.

Hope that helps.