Forum Discussion

Seasoned Newcomer

2 years ago

Scammed out of nearly £250 of Apex coins

Hi I’ve ordered so many apex coins over the space of last week to today and I still have no coins on my account I’ve tried buying gift codes from other places and when I input the codes there fine th...

EA_QueenBee

Community Manager

2 years ago

Hey @GingerStormzy000,

So just to be clear, did you buy all of your Apex coins via codes, or did you also buy some via the Microsoft store directly?

If you've bought them all via codes, where did you redeem those codes, exactly?

callumseanbush
2 years ago
Hey the same thing happened to me last year but thankfully I got my coins back etc, if your on Xbox the best way to buy the coins is to go directly to the Microsoft store on the Home Screen and purchase them from there, when you buy them from the in game store you hardly ever receive them !! Hope this helps for future references !! I learnt the hard way too
GingerStormzy000
Seasoned Newcomer
2 years ago
Yes most of them were bought through the store the other was from a place called shopTO which I have used numerous times before
- EA_QueenBee
  Community Manager
  2 years ago
  @GingerStormzy000,
  
  For any transactions you've done via either the in-game shop or the Microsoft store directly, you can just reach out to our live support team with proof of purchase and they can make sure that you get your missing coins:
  
  https://help.ea.com/en/help-home/?r=1
  
  This article shows exactly what they'll need from you so they can make sure you get the coins you're owed:
  
  https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/#xbox
  
  As for the codes you've redeemed, did you ever get any errors when you redeemed them? And did you redeem them via your Xbox, or via the EA app?
  - donthateswirvy
    2 years ago
    Hey, Hi happy to see that maybe a real human being is on the other side of that account but I've had the same problem I purchased apex coins on the 11th for 39.99 and 9.99 i only received the ones this I paid 9.99 for I've made 4 cases a 5th is currently in progress and every single one of them said that they were "fixed' but they weren't is there a problem? is there something stopping the support team from simply giving me my coins that I paid for even after I've shown proof of purchase I did buy them via the apex store in the game Not through the Microsoft store