Forum Discussion

Seasoned Newcomer

2 years ago

Scammed out of nearly £250 of Apex coins

Hi I’ve ordered so many apex coins over the space of last week to today and I still have no coins on my account I’ve tried buying gift codes from other places and when I input the codes there fine th...

EA_QueenBee

Community Manager

2 years ago

Hey @GingerStormzy000,

So just to be clear, did you buy all of your Apex coins via codes, or did you also buy some via the Microsoft store directly?

If you've bought them all via codes, where did you redeem those codes, exactly?

GingerStormzy000

Seasoned Newcomer

2 years ago

Yes most of them were bought through the store the other was from a place called shopTO which I have used numerous times before

EA_QueenBee
Community Manager
2 years ago
@GingerStormzy000,

For any transactions you've done via either the in-game shop or the Microsoft store directly, you can just reach out to our live support team with proof of purchase and they can make sure that you get your missing coins:

https://help.ea.com/en/help-home/?r=1

This article shows exactly what they'll need from you so they can make sure you get the coins you're owed:

https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/#xbox

As for the codes you've redeemed, did you ever get any errors when you redeemed them? And did you redeem them via your Xbox, or via the EA app?
- donthateswirvy
  2 years ago
  Hey, Hi happy to see that maybe a real human being is on the other side of that account but I've had the same problem I purchased apex coins on the 11th for 39.99 and 9.99 i only received the ones this I paid 9.99 for I've made 4 cases a 5th is currently in progress and every single one of them said that they were "fixed' but they weren't is there a problem? is there something stopping the support team from simply giving me my coins that I paid for even after I've shown proof of purchase I did buy them via the apex store in the game Not through the Microsoft store
  - EA_QueenBee
    Community Manager
    2 years ago
    Hey @donthateswirvy,
    
    Have you been reaching out to live support via email? It might be worth reaching out via a chat instead if you can. It might go a bit faster. If you don't see an option via our support site, try selecting different problem categories; it should pop up eventually.