Forum Discussion

3 years ago

Season 13 - Severe server lag and crashing

As of starting playing again since two seasons ago for the past 2 weeks, I have been experiencing server lag in some of my games while still on low ping. This in the battle royal mode and sometimes r...

rockafella05

3 years ago

I too have had constant crashes on my Xbox one x. Sometime 2-3 times per game....it will let me load back in and then crash again. It sometimes boots me back to home screen while often hard crashes my Xbox altogether. I'm starting to worry about the health of my Xbox tbh. I have 1g internet speeds (actual 400-700) and have recently installed apex on my PS5 to test my network and can play flawlessly. I want to play on my Xbox so any tips to fix this would be greatly appreciated. I've done all recommended step so far as in delete/reinstall twice, I've cleared memory, I've reset Xbox....everything!

EA_Atic
DICE Team
3 years ago
@rockafella05 @BerryTastic27 @Lobasrumpasaurus Could you try to power cycle the console and see if that helps.

How to power cycle:

Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

Unplug the console's power cable. Wait 10 seconds.

Important Make sure that you wait at least 10 seconds. This step resets the power supply.

Plug the console power cable back in.

Press the Xbox button on your console to turn it on.

Thanks!

/Atic
- AbzFPS
  Seasoned Novice
  3 years ago
  @EA_Atic Hi I too am having similiar issue's, I have followed all troubleshoot steps but issue's only seem to occur on Apex not any other games nor any other EA games, If I'm correct there was previously an issue with input lag via Xbox.. could it be that there is a bug or an issue with the server? Also how do I check which server I'm connected to on Xbox?
  Please get back to me, Regards.
  - BerryTastic27
    3 years ago
    @EA_Atic I too have already tried restarting multiple times but have not yet seen any changes in the lag issues. On any other games my WiFi sustains low ping and doesn't lag at all, it is only occurring while playing apex. I would just like to mention aswell, I have noticed it doesn't only happen while playing battle royale, it has also been happening in my ranked arena games but not as harsh. Thanks