Forum Discussion

4 years ago

Since the start of season 10 Ijust can't play

Since the tenth season update I am stuck on the loading screen or loading screen like many people Or there will be a failure to connect to the server or a timeout I hope he can pay attention to th...

cyrus223223

4 years ago

@cyrus223223 I usually load up apex just fine. After I play my first game, I’m greeted with a never-ending loading screen… if it’s not the 1st it’s the 2nd if not the 2nd then the 3rd, but it happens every session no matter what for about a week now. I’ve tried everything uninstalling, repairing, clearing caches, etc. if it’s online, I’ve tried it. I’m confident it’s not my internet or my rig. Not sure if this is an issue for others but I want it documented and taken care of ASAP

EA_Atic

DICE Team

4 years ago

Hey, @cyrus223223 have you tried our connective guide and see if that helps?

Let us know what you tried.

/Atic

cyrus223223
4 years ago
@EA_Atic has troubled me for more than a day now, I can only play one or two games. Now I added high ping. I also tested the 9th season (0~5?...idk) and now the 10th season (20~50), everything is normal, but my wi-fi is 5G! The download is 273.63, upload is 284.42!!!
It may be because I am using a Hong Kong server, but I am from Hong Kong, but my ping in Hong Kong is already that high
Have you tried our connection guide and see if it helps?
The answer is no
High ping times: 4 ~225 on
Packet loss: pass
The big difference between best/worst ping time: pass
UOTrace.txt1 KB
cyrus223223
4 years ago
@EA_Atic
@EA_Atic has troubled me for more than a day now, I can only play one or two games. Now I added high ping. I also tested the 9th season (0~5?...idk) and now the 10th season (20~50), everything is normal, but my wi-fi is 5G! The download is 273.63, upload is 284.42!!!

It may be because I am using a Hong Kong server, but I am from Hong Kong, but my ping in Hong Kong is already that high

Have you tried our connection guide and see if it helps?
The answer is no
High ping times: 4 ~225 on
Packet loss: pass
The big difference between best/worst ping time: pass

Attachment UOTrace.txt Download this attachment
cyrus223223
4 years ago
@EA_Atic @EA_Atic has troubled me for more than a day now, I can only play one or two games. Now I added high ping. I also tested the 9th season (0~5?...idk) and now the 10th season (20~50), everything is normal, but my wi-fi is 5G! The download is 273.63, upload is 284.42!!!

It may be because I am using a Hong Kong server, but I am from Hong Kong, but my ping in Hong Kong is already that high

Have you tried our connection guide and see if it helps?
The answer is no
High ping times: 4 ~225 on
Packet loss: pass
The big difference between best/worst ping time: pass

Attachment UOTrace.txt Download this attachment
- ShinsoHD
  4 years ago
  same problem as u till now i cant even enter to a game in apex that why i switched im playing other games and the support seems to do nothing at all they just give same answers like a bot
  - cyrus223223
    4 years ago
    @神州高清 o no