Forum Discussion

alonetaco's avatar
alonetaco
4 years ago
Solved

Someone bought an heirloom with my shards when I was away, want refund

Someone bought the wrong heirloom on my account when I was away. I didn’t want to spend them until I was back and he had boughten one I didn’t want. I would like a refund on my shards to buy the one ...
  • EA_Darko's avatar
    EA_Darko
    4 years ago

    Sorry to say @alonetaco but if you allow others access to your account then you are responsible for any actions they may take.

    We are not able to return your items or reverse the action.


    I'd recommend putting a password on your device.


    Darko 

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

Hey @alonetaco did someone compromise your account or was it done by someone you know?


Darko 

  • alonetaco's avatar
    alonetaco
    4 years ago

    It was someone who had access to my account, he knew I had the heirloom shards and he wanted to make me mad so he bought one I never wanted. So I never even got to buy the one I wanted

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      4 years ago

      Sorry to say @alonetaco but if you allow others access to your account then you are responsible for any actions they may take.

      We are not able to return your items or reverse the action.


      I'd recommend putting a password on your device.


      Darko 

      • georgegi10's avatar
        georgegi10
        4 years ago

        Same thing happened to me, My little brother who plays Gibby bought his heirloom when he knew i wanted to save it to see if seer will ever get one.... I would really really appreciate a refund on my shards... I rarely play Gibby, would rather have Bloodhound or octane's :/ Please let me know 

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