Forum Discussion

4 years ago

Solved

Someone bought an heirloom with my shards when I was away, want refund

Someone bought the wrong heirloom on my account when I was away. I didn’t want to spend them until I was back and he had boughten one I didn’t want. I would like a refund on my shards to buy the one ...

EA_Darko
4 years ago
Sorry to say @alonetaco but if you allow others access to your account then you are responsible for any actions they may take.

We are not able to return your items or reverse the action.

I'd recommend putting a password on your device.

Darko

EA_Darko

Community Manager

4 years ago

Hey @alonetaco did someone compromise your account or was it done by someone you know?

Darko

alonetaco
4 years ago
It was someone who had access to my account, he knew I had the heirloom shards and he wanted to make me mad so he bought one I never wanted. So I never even got to buy the one I wanted
- EA_Darko
  Community Manager
  4 years ago
  Sorry to say @alonetaco but if you allow others access to your account then you are responsible for any actions they may take.
  
  We are not able to return your items or reverse the action.
  
  I'd recommend putting a password on your device.
  
  Darko
  - georgegi10
    4 years ago
    Same thing happened to me, My little brother who plays Gibby bought his heirloom when he knew i wanted to save it to see if seer will ever get one.... I would really really appreciate a refund on my shards... I rarely play Gibby, would rather have Bloodhound or octane's :/ Please let me know