Forum Discussion

5 years ago

Steam and origin versions error Apex Legends (EAC index not found/ normaliz.dll)

So I downloaded Steam version of Apex and I have several errors After "verify integrity of game files" game can't launch after Easy anti-cheat banner "untrusted system file normaliz.dll" If delete ...

EA_Kent

Community Manager

5 years ago

Hi @kuzmenkomast,

I'm curious if this might be an issue with Easy Anti-Cheat itself. When you have the chance can you try repairing or reinstalling EAC to see if that helps? You can find more details on how to repair or reinstall it over at the EAC website.

Please let me know how it goes when you have the chance. Thanks!

/Kent

kuzmenkomast

5 years ago

@EA_Kent I have two eac programs where I can repair it, and even with admin rights it doesn't help at all.

Tomorrow I wrote an article to eac support, all we can do now is wait for answer.

Stay tuned!

EA_Kent
Community Manager
5 years ago
@kuzmenkomast

Got it, thanks for following up! Please let me know what you hear from them.

/Kent
- kuzmenkomast
  5 years ago
  @EA_Kent they did not reply, my game still ain't working. Im very disappointed
  
  Thanks for ur reply, appreciate it tho
  - EA_Kent
    Community Manager
    5 years ago
    @kuzmenkomast
    
    Thanks for following up! Do you have any other anti-cheat software currently installed on your PC? I've heard some reports recently of EAC and other anti-cheat programs potentially having conflicts, so I am curious if that might be what's happening here as well.
    
    /Kent