Hi everyone. I'd like to ask for your help with a problem I've been having with the game lately. Here's the thing: I play through the Steam launcher, but every time I turn my PC off and on, when I launch the game, it asks me to verify my EA account. It's really annoying because even though I select the 'remember' option, it asks me to verify again the next time I log in. Does anyone know what's going on or how I can fix it?
Community ManagerHi THE_REVYDUBZ,
Sorry to hear you’re being asked to verify your EA Account every time you restart your PC and launch Apex through Steam.
Since selecting Remember this device isn’t being saved, please try removing the current trusted-device entry and allowing the EA app to register the PC again:
Please also make sure the EA app and Steam are both fully updated. You can find more information about login verification here:
How to enable two-factor authentication on your EA Account
I wouldn’t recommend disabling two-factor authentication as a workaround, since it helps protect your account.
If the issue continues, could you check the Trusted Devices section again after launching Apex and let us know whether a new Steam device entry is being created each time? That detail may help confirm whether the EA app is repeatedly treating the same PC as a new device.
Thanks for reporting this. Hopefully, resetting the trusted-device information will stop the repeated verification prompts.
