Forum Discussion

jackdabomb21176's avatar
jackdabomb21176
9 months ago
Solved

Strange account merge issue

I am having an extremely bizarre issue with cross progression, near the start of 2024 I unlinked my Xbox account to a new one attempting to link it to my steam account, but what is really odd is that...
cross-progression
  • EA_Mako's avatar
    EA_Mako
    9 months ago

    Hey @jackdabomb211761,

    Any time you unlink a platform from your EA account, there's a chance your progress will be permanently lost. It is not possible to transfer progress between separate EA accounts.

    In some cases re-linking the original accounts can restore access to the missing progress. However, if you've already done this recovering access to that progress, it would unfortunately be lost permanently.

    I'm afraid we aren't able to restore any progress lost due to unlinking if it's not recovered upon re-linking the original accounts.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
9 months ago

Hey @jackdabomb211761,

Any time you unlink a platform from your EA account, there's a chance your progress will be permanently lost. It is not possible to transfer progress between separate EA accounts.

In some cases re-linking the original accounts can restore access to the missing progress. However, if you've already done this recovering access to that progress, it would unfortunately be lost permanently.

I'm afraid we aren't able to restore any progress lost due to unlinking if it's not recovered upon re-linking the original accounts.

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.37,888 PostsLatest Activity: 2 hours ago