Community ManagerHave you tried changing the DNS on your PS4?
There were others on PS4 getting stuck at the loading screen for Madden 20 and were able to solve it by switching the DNS. Here's the post.
Community ManagerDo you see the same results if you play on a wired connection?
Community ManagerTry reinstalling the game on the internal drive and if your PS4 is close to being full on space it helps to clear up space. If textures are having trouble loading that can be traced back to data not transmitting back and forth fast enough or packet loss. Run a UO Trace from the link below (has to be done on a PC/laptop) to see how your connection is reaching our servers.
Check the following in your router's admin panel:
Connection Troubleshooting
https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
I've been having this exact same problem for almost 6 months I've tried every single suggestion watched every video and called ea, I'm uninstalling this game . Ea you need to figure your * out before you release such a faulty product 0/10 absolutely horrible.
@EA_Blueberry I have actually recently had a very similar issue yesterday and wanted to give you some insight on what exactly happened. I was playing ranked and the game froze. I didn't get a error until I closed the application via playstation console. And the game closed I attempted to reopen the game and it proceeded to freeze and then give me the error again when I closed the application just like before. So I decided to resdowbload the game to see if maybe the files got corrupted. Now it will freeze showing the season 8 launch screen with the orange and Fuze on the screen and that's it. I believe the error is account based not people's networks. The error is a basic game crashed error code that playstation gives people. Hopefully you can see what is going on based on exactly what happened
Community Manager
