Forum Discussion

6 years ago

Stupid game matching logic

I play Apex legends on PS4 platform. Most of the time, I was be deployed to a game server in America, Network latency to these servers are between 170-430ms, and most of the time, I can not see a ...

EA_Darko

Community Manager

6 years ago

It sounds like you may be having issues with your connection @SpringDesert. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

It'll take you a couple of minutes to do them all but please do take the time and do them all.

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

Darko

SpringDesert
6 years ago
Thanks. UO Trace's output is here. @EA_Darko
uo-1.txt3 KB
uo-2.txt3 KB
- EA_Darko
  Community Manager
  6 years ago
  Hey @SpringDesert both of your UO Traces are showing major issues. You have very high ping times on both of them and they also have very high Ping best/worst differences. Any difference of 100ms or greater is cause for concern and it will cause issues with your connection. On one of the UO Traces you also show packet loss of 1% on a number of hops, now 1% may not seem like much but it is a serious issue that needs to be addressed. Best thing I can suggest @SpringDesert is speaking with your ISP to see what they can recommend.
  
  Darko
  - SpringDesert
    6 years ago
    @EA_Darko
    easo.ea.com is in Virginia, return a same IP address if you ping this url from Japan, Singapore, Taiwan. It is so far, the Ping value is impossible less than 100ms in theory.
    
    I think the major issue is why deploying me to a far place, Servers in Asia, for example, Taiwan, are close and have low Ping. If I play this game at midnight, most of time I would be deployed to servers in Taiwan, this is working time or lunch time in America, not many peope are playing game, I think. In my experience, the number of people is in the first place to match in this game. I have looked at this forum, not only me have this issue. Apex legends is also a FPS game, this is a serious problem, hoping Apex legends team will pay more attention to this.
    
    That's all. Thanks.