Suspension or BAN entire account EA - pff for EA it's not a case at all. Any+?

Well, when my case is not even for read. Why do EA give players the possibility to write something? I felt that the messages I've sent to a support team - weren't even looked through. I did ask a question that wasn't replied at all. Why? 

So you just get automatic replies to your Concerns or questions due to "Investigation process" but that just illusion they want you to believe. 

@Miakiri 

Your cases are reviewed by a person. They my however chose to use scripted responses to save time.

As for the rest, whether or not you think the user agreement is fair it was something you agreed to. By breaking that agreement you landed your account in trouble. 

Just because someone treated you badly in game and you let them provoke you does not make what you did or said right.

Two wrongs do not make a thing right. 

We all make choices and decisions and have to live with the consequences. 

Just to reiterate no one here on AHQ can assist you with an account issue like a ban. 

@Miakiri 

I understand that you are upset.

However like i said there is nothing that we on AHQ can do to help you with this matter.

I'm not upset. I am really concern about my legal rights as a person. They don't provide me the reason of ban. Just texted from script "It is vailotion for our customer service or what ever". They didn't provide me the whole reason of ban. 
They just did said it was in our User Agreement as hateful Conduct.

What is Hateful Conduct? Their explanation.
What is the exact part of that Agreement that was violated? 

Nothing of that wasn't replied to me> SO that is BAN FOR NO REASON. 

I feel you bro...Got banned for 7 just today for something very similar (guy talked smack,after keeping ti friendly I said a no-no word,that dude reported me with a screen out of context (I got it all recorded on video btw)and they just banned me immediately

That guy - 40 ingame hours - almost only helicopter griefing

Me - 2300 hours (!) - there since day 1 - Literally started with BF 1942

Yet,they treat veterans who are playing the game prly longer than they are even old like this - and then wonder why people startt to rage when theres these automated,almost AI responses that help nobody.

As REAL Com Managers,it would be their duty to get in touch with the TOS Team about specific users and/or issues and FIX them

Yet,what about all the Accounts harassing someone like AshBF??!

They treat us like Children here..

It is a SHOOTER!

And they are concerned about WORDS and their fever-dream cult-mantra of Inclusivity for all - while excluding more and more people every day by THEIR behavior (!)

Course,they'd NEVER get over their egos & admit that

The Dissonance is real...

Good luck bro!

@Miakiri 

To be perfectly clear here, a permanent ban will be the result of all actions taken on your account, not just one single word that was said.

We do not allow slurs or insults, especially with regards to someone's nationality or mental capacity for example. It's simply not acceptable. 

Generally speaking, a permanent ban would come after a prior warning or suspension failed to result in a change in behavior.

@LawOfQne_YT 

While it's certainly appreciated that you've been playing our games for a while, that does not allow additional leeway when it comes to harassment.

You would be held to the same User Agreement and Rules of Conduct, regardless of when you started playing. Discriminatory and rude remarks are not acceptable.

Our Terms of Service team is here in these cases to review your appeals and make sure that what was reported is actually a violation of the rules above. They are not here to see whether it was a "justified" use of a slur or insult - no such thing. 

If someone else is harassing you, report them and place them on ignore. Resorting to insults of your own will only result in account actions being taken.

Closing the thread here as it's been correctly stated that we cannot make any changes to address these actions on the forums.