Forum Discussion

Newcomer

7 hours ago

Solved

System error apex packs

I bought $100 dollars worth of apex packs then I go to open 50 at a time then it freeze but it says it opened my packs without giving me anything. Then it happened again next time time I did it! Idk ...

missing content

playstation

EA_Mako
7 hours ago
Hey Czeay_,

Sorry for the concern here! We've seen this in a couple other instances as well, but fortunately the items were not lost.

When an error pops up like this it can prevent the new item notifications from properly appearing in your locker, but the contents of the packs are delivered to your account immediately once that button is clicked - even if you never get to see the animation because of something like this.

I'm not able to list everything that was opened here, but you absolutely have all the items from those packs in your inventory - without the notification you may just need to check each section to see the new items.

Your packs included new banner poses, legend skins, stat trackers, an emote, holosprays, weapon skins, kill quips, intro quips, stickers and banner frames.

A few specific ones to check and verify this would include:

Carefree (Alter banner pose)
Prowess (Loba skin)
Heat Sync (Octane skin)
Daemon Hunter (Pathfinder skin)
LMG Kills as Lifeline (tracker)
Marksman Kills as Valkyrie (tracker)
The Dark Realm (Prowler skin)
Tidal Wave (Devotion skin)

EA_Mako

Community Manager

7 hours ago

Hey Czeay_,

Sorry for the concern here! We've seen this in a couple other instances as well, but fortunately the items were not lost.

When an error pops up like this it can prevent the new item notifications from properly appearing in your locker, but the contents of the packs are delivered to your account immediately once that button is clicked - even if you never get to see the animation because of something like this.

I'm not able to list everything that was opened here, but you absolutely have all the items from those packs in your inventory - without the notification you may just need to check each section to see the new items.

Your packs included new banner poses, legend skins, stat trackers, an emote, holosprays, weapon skins, kill quips, intro quips, stickers and banner frames.

A few specific ones to check and verify this would include:

Carefree (Alter banner pose)
Prowess (Loba skin)
Heat Sync (Octane skin)
Daemon Hunter (Pathfinder skin)
LMG Kills as Lifeline (tracker)
Marksman Kills as Valkyrie (tracker)
The Dark Realm (Prowler skin)
Tidal Wave (Devotion skin)