Forum Discussion

tacos_love0210's avatar
27 days ago

Technical issue in switch version

hello,

I haven't fired up the Switch version of Apex in quite some time.

Then it came up, upgrade to a teen account. I agreed to the terms and conditions and typed in my email address.

Then it came up that this email address is a duplicate.

I also did the ps5 version of apex, so I thought maybe that's why this happened. 

I  deleted the save data from the ps5 version and typed my email address into the Switch version of apex again, but it came up again saying that this email address is a duplicate.

What can be done about this problem?

 I am using a translator so the sentence may be strange. I am very sorry for the long sentence. Thank you in advance for your response.

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    26 days ago

    Hey there, 

    If you're getting an error message saying the email address is already in use, you will need to log in using that email address, as it can't be used in more than one account. If you need assistance managing your EA account, please feel free to contact EA Help: How to get help with your EA Account

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