Terrible bugs and connection- Genesis event

How did the game work just fine before then? It all started after the event came...

The wired connection didn’t work and I don’t believe I have QoS..

@marincro51 

It's possible this is related to a game issue. We've received similar reports and are looking into it, but wireless will always be a lot more susceptible to disconnects and lag. That's just the nature of wireless internet. We can step through the troubleshooting to see if there are any other issues though. What system do you play on?

@cringe902 

Can you run a UO Trace and screenshot the results? Instructions are here. Please perform 2 tests. One while wired and one wireless. Thanks!

It is a 100% game issue because my friends are experiencing the stuttering too, and many more people. I know that wireless is much worse than wired but as I said I can not use wired because it doesn't work on my pc anymore (thunder did its job and burned it), I cant run the UO Trace on wired only on wireless...

I play on Windows 10, also I went through the UO trace too like u told some other guy to do, and here it is, I ran through 2 tests.

@marincro51 

You're getting some extremely high pings due to the wireless connection. A worst ping of 565 ms to your router is going to most definitely cause issues. Most likely, this is the reason for what you're experiencing. Hopefully, that's not the case and the issue is something that can be resolved with an update. We'll have to wait for the investigation to end.

I am playing with the wireless connection for like 3 seasons now, and it was all good before the last event. I mean my game was always lagging a little bit because my network is bad, and by lag I mean slight teleporting (not often), but this is completely different, this is just freezing the WHOLE match and not being able to do anything. My friends are experiencing the same thing too after the update so I'm saying again its a game problem not mine!

@marincro51 

I just noticed that you didn't send 100 packets. Can you run that test one more time and let the packets get to 100 before stopping it?

Also, if you stay on a wireless connection, lag and disconnects can be a pretty regular experience. One of the single best upgrades you can do is switch to a wired connection. You could also try getting a powerline adaptor. I use a couple of them myself and they have worked really well.

I just got an network adapter today, so I am using the wired connection now. I ran the test today and left the packets get to 100 like u said. I had like 3 matches with 0 lag I finally thought its fixed, but was wrong. The game was lagging so much that I just closed the game... Anyways here are the results

@marincro51 

The connection to your router is great. Right after that is where the trouble begins. The node in your neighborhood appears to be the problem. This looks to be an issue with your ISP.  Have you tried contacting them and showing them these results?

Yes, I have. The workers have been here and changed the router and said that some wire is a problem. Idk if they will even fix it or when they will fix it...

Is there anything I can do to stop the lag though?

@marincro51 

You mention that your ISP says there's an issue on they need to fix. That's not something we can help with. You'll have to wait for them to take care of it.

@marincro51IThere has been a issue which uses 100% of your CPU all the time. This has come since gensis event. it affects all platforms.

Hello, @SpectreFang 

That is a separate issue. If you're experiencing 100% CPU usage, take a look at this possible resolution.

My fps is not the problem or performance, my problem is ms, my ping goes to like 130-200

@SpectreFang 

Just to be clear, the issue you're facing is that your CPU is at 100%? Do you have any other details?

@EA_AljoI have tried
- reintall and repair on steam and origin
- start in safe mode
- update os and drivers
- set affinity to 2 cores

Attaching dxdiag

@SpectreFang 

Thank you. I'm not seeing any issues with your DxDiag. Unfortunately, I think you'll just have to wait and see if we release an update that resolves this. It's currently being investigated and the only potential resolutions you've already tried. Apologies for the frustration ☹️

@SpectreFang 

You're very welcome. If anything else comes up, please let us know. Thanks!