Forum Discussion

MA01fdXwLv3's avatar
MA01fdXwLv3
New Novice
3 months ago

The account is still unable to play normally after the ban is lifted

Some time ago, my account was hacked and banned. Recently, I unbanned my EA account and Apex account, but I still cannot play Apex Legends. Every time I enter the game, a pop-up message will pop up 3...
login issue
Midnight9746's avatar
Midnight9746
Hero+
3 months ago

MA01fdXwLv3  Were you able to get back into the game after relogging and/or clearing the cache?

MA01fdXwLv3's avatar
MA01fdXwLv3
New Novice
3 months ago

Thank you very much for your concern. I still cannot log in normally after clearing the cache. At the same time, EA staff replied to me and told me that my account has not been banned, but I still cannot play the game normally. Now I have contacted EA staff by email, and I hope they can find a solution.

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