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6152c6f822d6484's avatar
1 year ago

The game progress is lost and the account becomes the initial one.

I haven't played Apex for nearly a year or two. I recently logged into my APEX account and found that it required me to log into my EA account, otherwise I couldn't play the game. But when I logged into EA and entered the game interface, I found that my game level, skin equipment, and character were all gone, and it became a default account. I was a player with nearly a thousand hours of game time before, and I also spent a lot of money in the game. Now when I come back to play, I find that my account has been reset. I can't accept this result. Please help me recover my account, thank you!

3 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hi @6152c6f822d64841,

    Can you please let us know which platform you play on and if you have recently unlinked any platforms from your EA account?

    Thanks,

  • @6152c6f822d64841 Your progress is saved to your EA account. Its important to know that if you unlink another platform account from your EA account, it would lose access to your progress.

    Note: You can read more about linking accounts here, and unlinking accounts here.

    In regards to Cross-Progression, missing progress, and having different accounts, you would need to contact EA Support about the issue, (links provided below):

    - For Cross-Progression, click here.

    - For missing packs, items, and legends, click here.

    - For help with restoring game progress, click here.

    - For merging two Apex Legends accounts, click here.

    If you have the wrong platform accounts linked to your EA account, I would contact EA Support here.

    You had also mentioned to me about being unable to unlink Steam from your EA account. Understand that unlinking your Steam account from your EA account can cause a loss of your game progress within Apex Legends and relinking might not resolve the issue. For help regarding the linking and unlinking of your Steam account, I would contact EA Support here.

    Furthermore, we're unable to help you directly with your account in any way on the forums. You would need to contact EA Support about any issues regarding your account. You can find the full list for support: here.

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