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Midnight9746
7 months agoHero+
@31bye For information about account locks, bans, and suspensions, (and where you can contact the EA TOS Team), click here.
7 months ago
This is exactly the method I mentioned. It's the only method provided by the customer service. However, the initial email of my account is a 163 email, which has been blacklisted by EA, making it impossible to create a case or file a dispute. I can't use this method. Is there no other way to contact the EA TOS Team?
- OldTreeCreeper7 months agoHero+
Unfortunately the EA staff who work here on AHQ cannot help you directly with account-related issues, such as hacks or bans, only the TOS team can help you, and there is only 1 way to contact them.
Have you tried changing the email associated with your account? Chat here:https://help.ea.com/en/solutions/?product=apex-legends&topic=update-ea-account-email
- 6 months agoUnfortunately, even changing the email won't work because it's judged based on the initial email, which prevents me from creating a case. I went through great difficulties to finally recover my email and received the verification code from EA to retrieve my account. I've exhausted all possible methods to help restore my account, but it seems that individual efforts are just too insignificant. I suspect that the large-scale leakage of 163 email accounts led to hackers stealing and selling accounts for cheating, resulting in bans. Therefore, EA uses artificial intelligence to identify and ban accounts, and has also separated the account unbanning business from human customer service. Only artificial intelligence technology can counter the large-scale gray market of cheats in China. I'm just a tiny victim in this situation. EA has completely abandoned players with 163 initial emails. That's why EA only provides one way to unban game bans that I can't use—this artificial intelligence identification. It's regrettable that I have to leave Apex, which I love so much. Perhaps God wants me to focus on my studies.
- OldTreeCreeper6 months agoHero+
Afaik the ban system allows 3 appeals, and each appeal is handled with by a different individual.
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