Forum Discussion

5 years ago

This account is invalid

I loaded up my apex today on my ps4 and to my surprise, i was met with a screen id never seen before which said, “this account is invalid”. I know for a fact that i have an ea account and i saw on here that resetting a password might work but i tried that and it hasn’t. Ang suggestions?

1 Reply

ResidentJedi
5 years ago
@FAZOwavy I've had this issue for weeks now but on Xbox. I've tried EA support multiple times but they seem to think I'm trying to access a different account. I've been using the same account since 2015. The only recent change I've made is an Xbox gamertag change which I kinda suspect MIGHT be the culprit, but that doesn't give me a solution either.