To EA Support: Appeal for Missing Apex Legends Coins
Subject: Abnormal Disappearance of Apex Legends In-Game Coins - Request for Investigation and Recovery
Dear EA Customer Support Team,
Hello,
I am a player of Apex Legends. When I logged into the game today, I found that all of my in-game coins had disappeared abnormally. I am writing to submit an appeal and hope for your assistance in resolving this issue.
Details of the Issue
- Source of the missing coins: These coins were granted as rewards from the previous season's Battle Pass. I have never actively spent or used these coins.
- Account usage: I only play on a fixed server region. I have never logged into servers in other regions nor performed any cross-region operations.
- Time of discovery: I noticed the coin balance showed 0 when I logged in today. I have not made any purchases, opened any packs, or performed any consuming operations before this.
- Account security: My account is used exclusively by myself. I have never shared it with others, and there have been no alerts of unusual logins or account compromise.
My Request
I sincerely request that your team check my account's coin transaction history in the backend, identify the reason for the abnormal disappearance of the coins, and restore the coins that belong to my account.
Hey COOL4514,
Please get in touch with the support team directly so they can take a look at the account. We won't be able to verify the account or activity via the forums, sorry.
How to get help with missing packs, coins, or content in Apex Legends?
