Forum Discussion

CodyRS1988's avatar
CodyRS1988
2 years ago
Solved

Two playstation accounts got merged

Hello, My wife and I had two different Playstation accounts, apex legends is one of the games we play and we found out that cross progression got added, but our Playstation accounts and stats got me...
cross-progression
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @CodyRS1988 

    A few things to note based on what you have shared, 

    First, the process of merging your platform accounts (that are tied to the single EA Account) for Cross Progress is automatic and will not be revertable. What happens is your highest-level account becomes the main account (in terms of items and progress) going forward for all platforms connected to the EA account.

    Second, We do not recommend having more than 1 platform account of any kind (Xbox, PlayStation, Nintendo, etc) linked to an EA account, In addition, we do not support multiple people using the same EA account as this is against our Terms of Service. For more information on both of these, check out the following links:

    Lastly, To have separate progress, and to play together on different accounts one of the PSN accounts will need to be unlinked from the current EA account and linked to a new one. Please Note: this will mean losing all items and progress for that account, as progress/items are stored at the EA account level. 

    Thanks, 

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hi @CodyRS1988 

A few things to note based on what you have shared, 

First, the process of merging your platform accounts (that are tied to the single EA Account) for Cross Progress is automatic and will not be revertable. What happens is your highest-level account becomes the main account (in terms of items and progress) going forward for all platforms connected to the EA account.

Second, We do not recommend having more than 1 platform account of any kind (Xbox, PlayStation, Nintendo, etc) linked to an EA account, In addition, we do not support multiple people using the same EA account as this is against our Terms of Service. For more information on both of these, check out the following links:

Lastly, To have separate progress, and to play together on different accounts one of the PSN accounts will need to be unlinked from the current EA account and linked to a new one. Please Note: this will mean losing all items and progress for that account, as progress/items are stored at the EA account level. 

Thanks, 

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.37,668 PostsLatest Activity: 39 minutes ago