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Xixao90's avatar
Xixao90
2 years ago

Unable to connect (Code: Clog)

After udpade from today 18.00 ranked queue game  is not working  - Unable to connect EA servers☹️(( [CM - Edited title for clarity]
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @Xixao90,

We're aware some are having issues getting signed back in after the update, and are currently investigating!

Thanks for the patience while we're taking a look here. 

hellaamore's avatar
hellaamore
New Adventurer
2 years ago

Will you tell us when this issue will get fixed? Thanks

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @hellamore,

    The team's currently working to get this fixed up, but if they have any other updates before the issue's resolved we'll be sure to pass that along!

    Thanks for hanging in there in the meantime.
    • EA_Mako's avatar
      EA_Mako
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Hey everyone, we're seeing things should be recovered at this point.

      Thanks for the patience, please give this another try when you're able and you should be able to log in normally to check out the patch!

      Edit: While most should be able to log in at this point, we are still looking into some situations where players are still unable to connect. Thanks for hanging in there.

      • SamDragonDude's avatar
        SamDragonDude
        2 years ago

        Hi, I’m still facing issues on Xbox Series X- it kicks me out and reports ‘code:clog’ after i see the lobby for ~2 seconds, any idea what this is?

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