Forum Discussion

6 years ago

Unable to connect ps4

I've been trying to play for a week now and i can't. If i want to join 1 game i have to wait like 30 min. Waiting and spaming "retry" option. And it only connects me for one game, after that i'm una...

EA_Kent

Community Manager

6 years ago

Hey @RevolverBryan.

Let's take a look and see if we can fix this for you here. When you've got a chance I'd recommend starting with the Basic Connection Troubleshooting steps over at the EA Help website.

If you're still having trouble after that try the PS4-Specific steps as well. Let me know if that helps at all.

/Kent

RevolverBryan
6 years ago
It didn't. I forgot to mentón that i have already done that to no effect.
- EA_Kent
  Community Manager
  6 years ago
  @RevolverBryan wrote:
  
  It didn't. I forgot to mentón that i have already done that to no effect.
  
  Got it. Can we try using a different DNS on your PS4 to see if that helps at all? I've seen some cases where changing the DNS can help with similar issues. To change your DNS settings follow the steps below:
  
  Open up the Settings on your PS4, then go to Network. From there go to Set Up Internet Connection, and select either WiFi or LAN cable depending on what you're using.
  
  Select Custom > IP Address Settings (Automatic) > DHCP Host Name (Do Not Use) > DNS Settings (Manual)
  
  Enter the Primary DNS as 8.8.8.8 and the secondary DNS as 8.8.4.4 -- This is the public Google DNS.
  
  Select Next > MTU Settings (Automatic) > Proxy Server (Do Not Use) > Test Internet Connection
  
  Let me know if you're still having any trouble connecting after that. Thanks!
  
  /Kent
  - EA_Kent
    Community Manager
    6 years ago
    Hi @RevolverBryan.
    
    Did you have a chance to try changing your DNS settings? Are you still having trouble connecting?
    
    /Kent