Unable to make ban appeal/ No penalty showing up

Hey boat98​​, 

Thanks for taking the time to describe the situation. I'm afraid we aren't able to support account bans or appeals here on the forums, as we can't make any changes or discuss account details. If you feel that an action was placed on your account incorrectly, please follow these steps to create an appeal so our Terms of Service team can take another look.

Since the second ban isn't appearing on your Penalty History page, you'll need to continue contacting live support and have them create an appeal for you, as you've done previously. 

Let us know how it goes, thanks!