UNABLE TO PURCHASE APEX COINS - ORIGIN APP
This has been going on for about 2 months now. I've been trying to purchase coins but this error pops up and I'm unable to. Me and my partner both have it, we contacted EA support and reinstalled, we...
Forum Discussion
EA_David
Community Admin
Community Admin@anakngtokwa Thanks for the post.
I suspect there's a regional issue, checking you appear to be in a US territory but not the mainland, and we've seen issues with this before.
Did you change region/move since you were able to make purchases? Also, and it's ok if you don't, do you happen to have any local friends who play Apex on PC, and if so do they also encounter this?
Thanks.
I suspect there's a regional issue, checking you appear to be in a US territory but not the mainland, and we've seen issues with this before.
Did you change region/move since you were able to make purchases? Also, and it's ok if you don't, do you happen to have any local friends who play Apex on PC, and if so do they also encounter this?
Thanks.
I personally don't know anyone else who plays except me and my partner. And yes he has encountered the same issue and hasn't been able to purchase as well. We contacted someone via EA support a while ago, and I've reinstalled and cleared my cache as recommended, and they mentioned it should be good in a few days but it hasn't. We just hope this issue gets resolved before the new battle pass and character comes out ☹️ but so far our expectations has been going down due to this issue.
- EA_DavidThanks for the extra info, and yep hopefully this can get straightened out.
check a few other things and a potential workaround, are you using a VPN or proxy? Do you have the option to test with another connection, or to make the purchase via mobile browser?
It may help to have your partner's account name too, if you're willing to DM that to me.We used a VPN before but it was long before this issue came up. We don't us a proxy and haven't tried purchasing via mobile browser yet (I never knew you can even do this). We don't have another connection at home other than our neighbors.
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