Unable to submit appeal

After submitting my appeal about a week ago, I am now unable to do so as there is no "send email" button. I have asked the online customer service and none of their methods have been effective. May I ask if I have been blacklisted?

My account was mistakenly banned on December 12th last year. I spent a lot of money and time on this account, and although I submitted complete evidence, I always refused,I don't want to use foul language. It was you who forced me. All the employees in your company are like stupid pigs, only kicking problems around or repeating useless and well-known bad methods,

You're like robots in a game