Unfairly banned, case dropped by support
All the available information relating to your ban would have been communicated to you via the email associated with your EA account.
The EA staff who work here on AHQ cannot help directly with account-related issues, such as bans or being hacked, only the TOS team can help you.
If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/But it seems that you have exhausted the appeals process and theban is permanent.
If you feel you have been hacked, the only thing you can do is follow the steps in this article:
https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/
