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TESTERinUA's avatar
3 years ago
Solved

unlink steam apex

Hi! So, there's been an issue. I've recently connected my EA account to my sims account on steam because I've bought things on both which i needed to keep. But the issue is that with sims nothing changed but with apex, it made a whole new account for me even though I didn't have this issue with other games? So, I'm trying to unlink the account and I have to wait till the beginning of the year to change it..i mean what is that. I'm trying to contact support but the support page is so confusing that it makes you not even want to try. There's no possible way for me to contact support when all I get are unhelpful "help" articles. 

Please i just want to get on my correct apex account with all the stuff I had before. 

  • Hey @TESTERinUA,

    Reaching out to support would be the best bet in this case, as you've guessed. This won't be something that can be re-linked from your end until that timer expires.

    If you create a new case here and select Game Support > The EA app > I want to update my EA Account information, you should be able to get in touch with the support team so they can take a look into any other options that may be available.  

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @TESTERinUA,

    Reaching out to support would be the best bet in this case, as you've guessed. This won't be something that can be re-linked from your end until that timer expires.

    If you create a new case here and select Game Support > The EA app > I want to update my EA Account information, you should be able to get in touch with the support team so they can take a look into any other options that may be available.  

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