Forum Discussion

3 years ago

Solved

Unlinking banned account

Hey, my account has been banned I'm fine with that but i can't unlink my twitch prime for it / steam... is there any way I can unlink it by myself? I tried contacting support but getting responses ab...

EA_Lanna
3 years ago
Hi @Awosex,

The EA support team can't help with unlinking accounts connected to an EA account that has a ban in place. Account is locked from any account changes being made while a bans active.

I'd recommend the following:

For the EA Account Ban: If the rules weren't broken, please hit up the Terms of Service team. Follow the advise in this thread for help doing that: EA Bans and Suspensions - How they work and how to get in contact with us.

For the Amazon Prime Subscription: If the ban isn't getting overturned, you can end your Amazon Prime Membership so you are no longer charged for a subscription tethered to a banned EA account. The Amazon support should be able to assist you in cancelling the subscription if you'd run into issues following the steps in that article.

- EA_Lanna

EA_FieryHelios

Community Manager

3 years ago

Hey @Awosex

Sorry to say but our team would not be able to assist you in getting around a ban by removing your linked account.

Awosex

3 years ago

@EA_FieryHelios Okay I understand that you can't unlink it from my steam. But can you unlink at least the amazon prime? Like I'm paying for it monthly and I want to use my skins that I'm paying for. Right nowe I can't use it because only EA can unlink it. Thanks

OldTreeCreeper
Hero+
3 years ago
@Awosex
The EA staff who work on AHQ cannot help you with any account-related issues, such as bans or unlinking accts.
Afaik you have to serve your time or have a successful appeal of your ban, before EA will be able to assist you in the unlinking.
You can dispute any action taken against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
- NewWorld998
  3 years ago
  @OldTreeCreeper *snip* hes not asking for an unban, just to unlink his amazon prime account
  
  (CM: Edited to remove rude portion per the rules)
  - EA_Lanna
    Community Manager
    3 years ago
    Hi @NewWorld998,
    
    The information has already been shared by @EA_FieryHelios and @OldTreeCreeper, but allow me to share it in another way:
    
    Unlinking: There is no way to unlink accounts from an EA account that has an active ban
    
    Appeal a Ban: The way to appeal a ban if - and only if - you believe no rules were broken/it was mistakenly added, is to appeal it with ToS via the webform. Check out this thread for more on that: EA Bans and Suspensions - How they work and how to get in contact with us.
    
    Hopefully, that helps clear up any confusion.
    
    - EA_Lanna
EA_Lanna
Community Manager
3 years ago
Hi @Awosex,

The EA support team can't help with unlinking accounts connected to an EA account that has a ban in place. Account is locked from any account changes being made while a bans active.

I'd recommend the following:

For the EA Account Ban: If the rules weren't broken, please hit up the Terms of Service team. Follow the advise in this thread for help doing that: EA Bans and Suspensions - How they work and how to get in contact with us.

For the Amazon Prime Subscription: If the ban isn't getting overturned, you can end your Amazon Prime Membership so you are no longer charged for a subscription tethered to a banned EA account. The Amazon support should be able to assist you in cancelling the subscription if you'd run into issues following the steps in that article.

- EA_Lanna