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StrifeandValour's avatar
StrifeandValour
4 years ago
Solved

Unlinking old EA account from Xbox Gamertag

I went to play Apex Legends last night on my Xbox and was prompted to reset my password. The Email the account was made with is 15+ years old and no longer active. AOL cannot re activate the email ad...
  • EA_Aljo's avatar
    EA_Aljo
    4 years ago

    Hi there, @StrifeandValour.

    Unfortunately, this isn't something we can help with through Answers HQ. You'll need to contact an advisor again. As far as this issue goes, if you can't answer the account verification questions, we won't be able to grant you access to it. Unlinking a gamertag from an EA account deletes all progress on all EA games so we need to verify you own the account before this is done.

Chuddogg92's avatar
Chuddogg92
4 years ago

nah, everything hes saying is right. theres things you guys could do as the massive company you are, but that would cost money, so you wont do it. 

my gamertag is apparently linked to an EA account i used with my 15 year old email, and theres no way in hell i can answer those laughable verification questions. 

even though a couple months ago, i installed titanfall 2 through gamepass, installed ea desktop beta, signed in, and played titanfall 2, then uninstalled titanfall 2, and never touched ea desktop app until today because i wanted to install nfs heat, but the account that was logged into the ea desktop app was not the correct account, and now im screwed, and can never play ea games again on my gamertag ive had for over 15 years. EA is a joke. 

you say that unlinking a gamertag from an EA account would erase all the saved data, but im sure theres people out there, probably in your company, that could figure out a way around that and get me along with everyone else having this stupid problem linked and ready to play, and use our money that youre receiving from microsoft for our xbox ultimate pass subscription. im literally paying you for no reason at all. its ridiculous, plain and simple.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

@Chuddogg92 

We can't grant access to an account without verifying you own it. Not all of the questions require you know details from 15 years ago. Regardless, you could also try looking up other accounts from around the same time. It's possible you used similar details in them.

  • Chuddogg92's avatar
    Chuddogg92
    4 years ago

    youre literally pretending to try and help me without actually helping me, or anyone for that matter. you think i havent done that?! i have 2 EA accounts i can access, and a 3rd that uses an email service that no longer gets used. every. single. process. you guys have in place is BS. "answer these 8 questions to verify your account, we wont tell you which ones are wrong or right, and if you fail to verify your account, you have to exit this chat, and go through this entire stupid process again to answer the questions again" W. T. ACTUAL. F. 

    no one can confirm how i was able to play titanfall 2 or battlefield V through my gamepass earlier this year, on this pc, on the EA desktop app. i never touched the app after i played it a couple times, and when i opened the app up again last week, Chuddogg92 was logged in, but that wasnt the linked EA account...

    again, youre disgusting company you work for is stealing from me, along with countless others by taking a percentage from our xbox subscription, and we are not receiving services for it. 

    i was EXTREMELY looking forward to bf2042, but now i will not be purchasing it, and will never again support ea in any way. 

    edit: i do not give a rats [profanity removed] about my saved data on the EA account...i just want to be able to utilize the EAPlay portion of my gamepass and be able to play games i want to again, without having to subscribe to your service and give you MORE money. you should be able to verify my gamertag through microsoft, and if i tell you to unlink my gamertag, you unlink my [profanity removed] gamertag. 

    Edit: Removed profanity. Swearing is against the Answers HQ rules. -CM

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      4 years ago

      @Chuddogg92 

      I absolutely understand the frustration. Unfortunately, there's nothing we can do if you can't verify you own the account by answering those questions.

    • Ironarcher2's avatar
      Ironarcher2
      4 years ago

      I have the same issue.  My old ea account that is linked to my xbox gamertag has a dead email on it that i no longer have and no longer have access to.  EA won't simply detach my Xbox gamertag from the old EA account.  Super frustrating and I'm likely to just stop playing any and all EA games altogether due to the really bad customer service.

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        4 years ago

        @Ironarcher2 

        An advisor should be able to update the email address as long as you can answer the account verification questions. You can open a case here to contact an advisor.

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