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MuffinCluffinLol's avatar
MuffinCluffinLol
Seasoned Newcomer
7 months ago

Upgraded my battle pass and not received what was advertised

I just payed £9.00 to upgrade my battle pass, it said in the corner “instant rewards; 1200 crafting metals and a bundle of apex packs” +skins and exotic shards, ive only received the skins and exotic shards. 

4 Replies

  • MuffinCluffinLol​ Did you upgrade from Ultimate to Ultimate+?

    If you did, then the instant rewards should of been already granted via the Ultimate pass as those do not stack with the Ultimate+ pass, (however, if you had upgraded from Premium to Ultimate+, then yeah, you would be owed the instant rewards).

    In other words:

    • 950 AC will get you the items shown under "Premium"
    • $10 USD will get you Premium plus the instant rewards shown under Ultimate
    • $20 USD is the same as Ultimate, however since you paid $10 USD more, it also includes 10 Battle Pass levels, 2 exclusive skin variants, (for 1 year), 10 extra Exotic Shards, and every legend is playable during the split as shown under Ultimate+.


    If the rewards had stacked, then Ultimate+ would of had twice the amount of packs and crafting materials.

  • MuffinCluffinLol's avatar
    MuffinCluffinLol
    Seasoned Newcomer
    7 months ago

    yeah i upgraded from ultimate, but i didnt see a warning anywhere were it says it doesnt stack otherwise i wouldnt of bought it and i wouldve just got coins instead, ive tried getting a refund/gets £10 coins worth but ive had no help

  • Midnight9746's avatar
    Midnight9746
    Hero+
    7 months ago
    MuffinCluffinLol wrote:

    i didnt see a warning anywhere were it says it doesnt stack

    I don't see a warning either, so I'm guessing its meant to be "assumed" or be seen as "common knowledge", (as in, we the players should be able to tell that Ultimate+ pass includes items from the Ultimate pass, while also containing extra items that is exclusive to the Ultimate+ pass version).

    That kind of system is not fully transparent if you ask me, so it is a shame that it doesn't tell us, however sadly as well, the upgrade cannot be refunded once bought.

  • MuffinCluffinLol's avatar
    MuffinCluffinLol
    Seasoned Newcomer
    7 months ago

    Is there any way i can get any compensation? even just a couple of packs because if i knew i wouldve spent my coins on something else

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