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a_Pavonis's avatar
3 years ago

What kind of information i should provide to ToS team

Hello. Thank you for checking my post. I get banned 4 months before and i'm trying to retrieve my account by keep sending inquiry and raising dispute. As i use all 3 chances to dispute, they reply me with automatic reply that says never expect further responses. However, i'm keep trying to explain my situation and provide all the information i can offer more than 40 times until now. Still, there is no progress in case therefore i want to ask you which information i should provide will effectively resolve this case.

I requested my EA data and tried to prove my IP address suddenly changed but it didn't work though.

Above all, do they check my information i keep giving even after the automatic reply?

2 Replies

  • I spent about 2700hr of play time and i get banned almost right after i have moved to a new place. I purchased more than 1000$ and have all season pass 110lvl so I don't want to risk my account by using cheats or doing suspicious behavior. What can i do to prove my innocence?

  • now as someone who has never been banned this is probably the only info I can give you so I hope it somewhat puts you at ease. With a game as big as this it takes a while for their teams to get round to everyone. try reaching out on twitter to the help team if you haven't already other than this really all I can give is wait for a proper response from one of the team. Sorry I couldn't be much more help 

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