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VeavB's avatar
2 years ago
Solved

When I start apex it appears white screen

I just reset my computer and downloaded all windows updates and nvidia drivers but when I start apex it comes with a white screen and game sound in the background help is needed. I uninstalled and downloaded it again but problem is still there

  • Hi @VeavB 

    If you haven't already can we give the following a try?

    1. Run the System File Checker tool, then Check for Windows and GPU updates
    2.  Repair the game files in the EA app. Go to the Library and find your game. Click the Manage icon, then click Repair.
    3. Clear EA App's Cache (Top Left Menu > Help > App Recovery)
    4. Check if any background applications are stopping the EA app or your game.

    Cheers!

63 Replies

  • @SK1688 I must direct your thanks to @DetonatorPao and @EvanzEssence for it was their posts that prompted me to suggest this solution to you.

    I'm not sure why switching it back to Nivida had fixed it either, so it most likely was an issue with AMD Adrenalin. I'm glad you are able to use your Nivida card as well!

    If the issue happens again later down the line, be sure to let report it on the forums.

    Have fun slaying the outlands!

  • Sejeonggg's avatar
    Sejeonggg
    2 years ago
    @9ef86d4a5f2f4870 YES finally, i did work for me too. same laptop specs just mine is 3050. its been ages since i check on my adrenaline driver and it sure does needed to update.
    BIG THANKS

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