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Mr-Stove-Oven's avatar
Mr-Stove-Oven
5 years ago

When I start apex, it crashes and restarts my pc

I recently updated my system from a zen5 1600x to a zen5 5600x with a new motherboard and a new SSD. I downloaded a fresh copy of windows 10 and reinstalled all of my programs and got everything running. when I try to launch apex it will sometimes work and sometimes instantly crash my pc turning it off and restarting. if it gets past this stage it will go to the "press mouse 1 to continue" screen, then when I press mouse 1 to continue it crashes. 

it seems that no matter what I do this crashes my computer. I have updated all my drivers and only have steam games downloaded pretty much. I am able to play any other games in my steam inventory and do stress tests on my CPU and graphics card. I really don't know what the problem is here and I wish to play apex again soon. If there is anything I could do I would greatly appreciate it.

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  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Mr-Stove-Oven 

    I appreciate that. There is something else I'd like to test as well. 

    Do you have another Admin user account in Windows? If so, can you try logging into Windows with that user account and try launching Apex Legends from there? If you need to set up a new Admin user check out the Microsoft Support website for more details on how to create one. 

    If you're able to give that a try please let me know if Apex Legends is still crashing. Thank you!

    /Kent

  • Mr-Stove-Oven's avatar
    Mr-Stove-Oven
    5 years ago
    @EA_Kent

    I think my computer just does not appreciate me at this point. It still doesn't work even on a new admin user with nothing downloaded other than steam and apex. I want to think it's something with my hardware but if it was I would crash when I run stress tests. I have no idea what to do at this point.

    Thanks,
    Stove
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Mr-Stove-Oven 

    Thanks for giving that a shot as well! I'm sorry to hear it's still giving you trouble. 

    I am curious if there might be something going on in the registry that might be causing this. If you're comfortable with it you can try running a program like CCleaner to see if it can find any registry issues. Just keep in mind CCleaner is not EA software, and you would be running it at your own risk. 

    If you're interested in giving it a try check out the CCleaner website for more information on how to run it. Let me know how it goes if you're able to give it a go. 

    Thanks again!

    /Kent

  • Mr-Stove-Oven's avatar
    Mr-Stove-Oven
    5 years ago

    @EA_Kent 

    I just tried this and it still doesn't work. I'm not sure if this will help you but i have a video of what is happening when i launch the game.

    Thank you so much,

    Stove

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @Mr-Stove-Oven, 

    Would you be able to upload that video somewhere like Youtube and link it here? Answers HQ has weird issues with displaying videos sometimes. Thanks!

    /Kent

  • Mr-Stove-Oven's avatar
    Mr-Stove-Oven
    5 years ago
    @EA_Kent

    I just noticed that after my computer crashes and a re-launch steam it says that I do not have Apex Installed and it makes me redownload it

    Thanks,
    Stove

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