Forum Discussion

whoiszennyzen's avatar
28 days ago

When I was hacked I got my account back and I was banned on apex

So basically at the start of the year of 2025 my account was hacked. I wasn’t worried until they changed the email on my account so I didn’t worry about it until today. I talked to support and  fortunately got my account back but when I tried logging in on my ps4 my account was banned. I emailed support 3 times and they haven’t responded back. I don’t know if I should talk about it here but please somebody help. I’m kind of a impatient person so I might have to wait I’m sorry if this gets you mad but I have been waiting for 2 hours  and 45 minutes and no response but if this has happened to anybody please help.

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    28 days ago

    Hi there. We're not able to help with banned accounts over the EA Forums. You'll need to submit a dispute so Terms of Service can investigate your account. Please follow the instructions in the article here for instructions. Thanks!