Forum Discussion

3 years ago

Where my account ?

What happened to my ID? Why do you need to reapply? Email address [edit: email address removed], username Noct1sz Why when requesting a password reset? Can you explain this and assist me in getting m...

EA_QueenBee

Community Manager

3 years ago

Hey @4e9c7viywfel,

I don't fully understand what your question is; what problem are you having when you're trying to log in exactly? Could you share a screenshot of your issue?

When you say "Can you assist me in getting my ID returned", do you mean that you don't have access to your account anymore?

4e9c7viywfel
3 years ago
left old ID and right New id but is the same account,where is my old ID?
- EA_QueenBee
  Community Manager
  3 years ago
  @4e9c7viywfel,
  
  I can't make out the images you've shared (They seem to be in 200x131 resolution), but it sounds like you have a second account somewhere, where the email was changed at some point. I'd recommend reaching out to our live support about that; we can't really help with account issues here on the forums, but they should be able to help you find your other account:
  
  https://help.ea.com/en/contact-us/
  
  Keep your old ID on hand, they can hopefully use that to find the account you're looking for.
  - 4e9c7viywfel
    3 years ago
    I must wait, am I right?