Why am I banned?
Hey! so first of all I do not support cheating and I myself is not a user of any software that gain unfair advantage to normal players who wants to play fairly in any games. However, I did receive an email from EA that my Apex account was cheating? I haven't played it for a long time (Last played was when the Valkyrie legend was announced) It says that I was cheating in-game which is honestly confusing as I didn't play it for a loooooong time. I checked my ban history in my account and says there is no history of any bans but I am seriously afraid of opening my apex now and get punched in the face with a ban notif when I log-in since I kinda want to go back playing again (Tired of valorant). I can provide screenshots that will serve as an evidence that I am not cheating (Though I highly suspect my account was breached in some point since EA reset my password and some fool used it to cheat).
P.S. I wasn't really careful on my EA account since I mainly use steam and I don't have any VAC Ban issued on my account which is an indicator that I don't cheat obviously. I'm just scared it'll trigger a chain reaction on my steam account since that is where Apex is downloaded on my end.
Hi @NGAUGEPH,
We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts. You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.
If you have checked your Ban History, please note not all Bans may appear here. If you have further questions about Bans or investigations we have a few Help Articles below that provide further details.
- How EA bans and suspensions work
- How to get more information about my ban or suspension
- Investigate your banned or suspended account
Thanks!
