Forum Discussion

evandave34

4 years ago

Why am i being asked to except EA's user agrrement every day?

Everytime i join apex i have to except apex user agreement. Possibly even twice a day.

EA_Kent

Community Manager

4 years ago

@evandave34

No worries! Thanks for following up.

When you've got the chance can you try resetting the password for your EA Account to see if that helps? I've seen cases in the past where that can help with weird issues like this.

You can find more info on how to reset your password at the EA Help website. If you're able to give it a shot please let me know how it goes. Thanks!

evandave34

4 years ago

Changed my ea password and it didnt work. I had signed out and was home for 15 mins signed in and it popped up again. Itll stop im sure eventually. I have changed my xbox user name recently, which now that i think about it coincides with this happening. Would this be it?

EA_Kent
Community Manager
4 years ago
@evandave34

Hmm, I'm not sure that I've ever seen this happen after changing an Xbox username. You just updated the username on the Xbox account? You didn't unlink it from the EA Account or anything like that?
- evandave34
  4 years ago
  It was just an updating of profile name with xbox, no unlinking. Note: ive just signed into game with my 2nd account with no request for a review ot terms. My original is still requesting i review terms. Im think im at a dead end here. At least its not time consuming only repetative.
  - EA_Kent
    Community Manager
    4 years ago
    @evandave34
    
    I see, thanks!
    
    Have you tried removing and re-adding that Xbox account on your system to see if that makes any difference? You can find more info on how to do that over at the Microsoft Support website.
    
    Once you've had the chance to give that a shot please let me know how it goes. Thanks!