Forum Discussion

4 years ago

Why do i always have to accept user agreement everytime i log into apex on Xbox

It keeps clearing my settings and its very frustrating to have to remember everything when ever I want to log in. It started when the next gen update came out and hasn't stopped since despite changin...

ready_player_5

4 years ago

@EA_Aljo It just happened as I tried to log in for the first time today. I went to my EA profile and saw no user agreement prompt. As for deleting the saves its asking to delete for just the console or everywhere?

EA_Aljo

Community Manager

4 years ago

@ready_player_5

Just the console. Try that and let me know what happens.

ready_player_5
4 years ago
@EA_Aljo still asked to accept the agreement, tried both console and everywhere, I've gone ahead and accepted but its only a matter of time before it happens again.
- EA_Aljo
  Community Manager
  4 years ago
  @ready_player_5
  
  Thanks for trying that. Next, delete your gamertag off your console and download it again. Let me know if that makes a difference or not.
  - ready_player_5
    4 years ago
    @EA_Aljo like deleting the profile from the Xbox? Thats one of the things I tried as I thought it may have been an issue with my account not syncing the saves with the cloud, sad to report that it unfortunately did not work.