Forum Discussion

4 years ago

Why do i always have to accept user agreement everytime i log into apex on Xbox

It keeps clearing my settings and its very frustrating to have to remember everything when ever I want to log in. It started when the next gen update came out and hasn't stopped since despite changin...

EA_Aljo

Community Manager

4 years ago

@ready_player_5

Just the console. Try that and let me know what happens.

ready_player_5

4 years ago

@EA_Aljo still asked to accept the agreement, tried both console and everywhere, I've gone ahead and accepted but its only a matter of time before it happens again.

EA_Aljo
Community Manager
4 years ago
@ready_player_5

Thanks for trying that. Next, delete your gamertag off your console and download it again. Let me know if that makes a difference or not.
- ready_player_5
  4 years ago
  @EA_Aljo like deleting the profile from the Xbox? Thats one of the things I tried as I thought it may have been an issue with my account not syncing the saves with the cloud, sad to report that it unfortunately did not work.
  - EA_Aljo
    Community Manager
    4 years ago
    @ready_player_5
    
    Can you try switching to a different network? If you can create a mobile hotspot, switch to that just long enough to accept the agreement. You could try playing a game as well to be sure. If that doesn't help, do you have another device you can try playing on to accept the agreement there?